- How to Order
HOW TO ORDER
Check out is under Maintenance - thank you for your patience.
In the meantime, you can order online using the contact form.
We ship all accessories seen on our website.
We ship only our house blend cigars which include the Havana Castle Labels, Front Street Labels and Flor De Castillo Labels. All other cigars are sold in store only.
When placing an order please include the following:
- Products you would like to order
- Shipping address
- Shipping method (standard shipping or express shipping)
- Phone Number
Once we receive your email, please allow 24 hours for a response. We will respond with a confirmation of your order which will also show the total price of your order with shipping, tax and any other fees.
Once you confirm this email, we will call you for payment and ship out your order. Please allow 2-3 business days to ship out your order.
All orders are processed within 2 to 3 business days after receiving your order confirmation email. You will receive another notification when your order has shipped.
- There is a flat standard shipping rate of $19.95. *Expedited shipping is available at additional costs*
- At this time, we do not ship internationally.
For more information on shipping, please visit our shipping policy.
We have a 15-day return policy.
To be eligible for a return or refund, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at email@example.com with the following information:
- Order Number
- A photo(s) of any damage to the shipping box and/or the product
- A photo of the packing slip included in your order
For more information on returns, please visit our return policy.